Mountreef Returns Policy.

• Our returns policy is simple! If you have any problems with your order for any reason (faulty, defective or no longer wanted) you must return your goods unused in its original condition within 14 days for a replacement or refund.
  
  
• If you have received a product you are not happy with please return it to our address within 14 days of receipt. Please call or email for a return’s code before returning any goods, as this will help us refund you promptly.
  
  
• If you return an item because of an error on our part, or if it is defective, we will refund you for the return postage.
  
  
• If you no longer want a product and you wish to return it, it must be unused and in perfect condition (Including product packaging, instructions etc), otherwise we will not be able to refund you. The items must be returned within 14 days of purchase and we will not be held responsible for any postage costs.
  
  
• Returned items lost in the post we can not be held responsible for, you are responsible for returning goods to us, we recommend sending the package by recorded or special delivery, this is because proof of posting is not proof of receipt.
  
  
• All goods returned weather the item is faulty, defective or unwanted, please first contact Mountreef by email or telephone. We will refund or replace within 10 days once the goods have been returned. Please note any goods returned, not due to being our fault will not have their postage refunded.